Refund policy

At Kalecious By Katia, all our products are freshly prepared with high-quality ingredients to ensure the best taste and safety.

Due to the nature of our products, all food and beverage sales are final.

❌ No Returns or Exchanges

• We do not accept returns or exchanges on food items once they have been purchased or delivered.

• This includes juices, coffees, cakes (slices or whole), and any perishable items.

💸 Refunds

Refunds are only issued in the following cases:

• You received the wrong item

• Your order arrived damaged or unusable

• There was a preparation error on our side

In such cases, please contact us within 24 hours of receiving your order and provide:

• Your order number

• A clear photo of the item

• A brief explanation of the issue

Approved refunds will be processed as a replacement or store credit, depending on the situation.

🚫 Non-Refundable Situations

We cannot issue refunds for:

• Change of mind

• Taste preference

• Orders not stored or handled properly after delivery

• Delays caused by third-party delivery services

📩 Contact Us

For any issue related to your order, please contact us via Instagram or WhatsApp, and we’ll be happy to help.